Your Lap Swim, Individual/Couple and Family reservations will be booked through Group Ex Pro. Each Individual/Couple and Family Open Swim time slot will be 90 minutes. Lap Swim time slots will be 45 minutes.

• You will need to make a Group Ex Pro account to confirm your reservation (we recommend using the same email and password you use for your Daxko Operations account)
• Once you have an account and if you forget your password, click “Forgot Password“. You will receive an email with a link to create a new password.
• Once you are logged into Group Ex Pro, choose the day and time you’d like to visit, then click “Sign Up“

Book Your Lap Swim, Individual/Couple & Family Open Swim Reservations

If you need further assistance accessing your Daxko account, please contact Member Services at [email protected].

Important Appointment Booking Information

Full Family Units:

• A maximum of three family swim times total per week is permitted for the indoor and outdoor pool – back to back time slots cannot be reserved on the same day.
• A maximum of three individual/couple (up to two family members) times total per week is permitted for the indoor and outdoor pool – back-to-back slots cannot be reserved on the same day.
• A maximum of four Lap Swim (one person) time slots total per week total is permitted for the indoor and outdoor pool – back-to-back slots cannot be reserved on the same day.
• Partners and significant others who book a reservation: those bookings count toward the maximum bookings allowed. The only exception is in lap swim times where each adult member can have a maximum of four slots for lap swim each.

Couple Units:

• A maximum of three couple unit times total per week is permitted for the indoor and outdoor pool – back-to-back slots cannot be reserved on the same day.
• Couples cannot book three each to equal 6 reservations is permitted – it is a maximum of three times per couple and cannot be split into 3 individuals for each family member. Back-to-back time slots cannot be reserved on the same day.
• A maximum of four lap swim sessions total per person is permitted for the indoor and outdoor pool per week – back-to-back slots cannot be reserved on the same day.

Individual Units:

A maximum of three individual times total per week is permitted for the indoor and outdoor pool– back-to-back slots cannot be reserved.

• Maximum of four lap swim times total per week is permitted for the indoor and outdoor pool– back-to-back slots cannot be reserved.

Reservation cancellations must be made via Group Ex Pro.  You can cancel in one of two ways:
1. Via the link in the email confirmation you receive or
2. Go back into Group Ex Pro, select the date/time you have reserved, log in (if you’re not already) and click “cancel reservation”

All reservation cancellations must be made a minimum of 2 hours before the reserved time unless it is due to an emergency. If you have an emergency please email [email protected] as soon as possible.

Cancel Your Pool Reservation

1. • After two missed reservations without canceling you will be subject to a $10 missed appointment fee
   • Repeated missed reservations are subject to a reservation “lockout” for a period of 1 week

There are many new guidelines for us all to follow while using the JCC indoor pool, including making a reservation for lap swim, individual/couple or family swim.

• All reservations require an active full facility membership to the Katz JCC.
• All reservations for family, individual and couple swim must be within the same household. You may not bring a guest.
• All reservations must be made via the website unless you are experiencing technical difficulties or do not have in-home access to a computer (if so, contact [email protected])– The JCC Staff are not responsible for booking your reservations.
• Submitting a ticket through Live Chat via the Katz JCC website is not a valid method for cancellations or requests for reservations.
• Reservations for lap and open swim will go live on Wednesdays for that upcoming Saturday through Friday.
• Masks must be worn at all times outdoors where social distancing is not practical unless it is medically necessary not to do so, or you have a child under 2 years of age.
• JCC Members may book a maximum of 4 lap swim sessions total per week for the indoor and outdoor pool.
• JCC Members may book a maximum of 3 individual/couple and family swim sessions total per week for the indoor and outdoor pool.
• Masks must always be worn except while entering and exiting the water and while in the water. Masks are required for observation/supervision roles.
• The Aquatics Staff reserve the right to remove reservations that do not adhere to these guidelines.
• You will be required to fill out a waiver, code of conduct and health check form before entering the pool area.
• Be on time for your reservation. We cannot extend your reservation due to lateness.
• If you are more than 10 minutes late, your reservation will be voided and given to the next person on the waiting list.
• Locker Rooms and the Family Changing Room will be available for hand washing and restroom use only. Changing and showering will not be permitted.
• At the end of your reserved time, we ask that you promptly leave the facility so that we can sanitize for the next group of reservations.
• If you have a caregiver bringing your children to the pool, the caregiver must be on file on your account or will need to be added to your membership account ahead of time. To add a caregiver to your account, contact Membership Services at [email protected].
• No food items are permitted on the indoor pool deck at any time.

Registration is through MINDBODY.

Reserve your spot through the MINDBODY website

We are aware that you may be experiencing some issues accessing your MINDBODY account associated with the Katz JCC. We apologize for any inconvenience and we are here to help you resolve your issue so you can reserve your spot in our classes!

Please contact Amanda Gelovich at [email protected] for further assistance.

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